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BEST2SMB CONFERENCE 2024
What’s in it for you to attend the seventh annual Best2SMB event October 9-10? Simple: networking, networking, networking.
Once again, we gather Senior Leaders who share the path of winning, keeping and growing Small Business Customers at scale. We gather to learn, to share and to simply get smarter about our critical work. And we celebrate the most admired and most successful players in the $500Bil Business-to-Small-Business Marketplace.
We continue the theme of our recent Leaders’ Forum in Sonoma, “The New Sell” to SMBs, but with a special emphasis on AI.
Simply put: can we collectively turn SMBs into AI Superheroes?
Combining keynotes from Best2SMB Nominees with frequent, small-sided breakouts, we’ll maintain our intimate atmosphere for maximum connectivity between attendees. We’ll make sharing easy, from playbooks to case studies, research, insights, challenges, empathy! breakouts and “shared wisdom” on what closes the deal now.
So it’s not too early to save your spot at our top-to-top networking and strategy exchange for Senior B2SMB Execs. 

 

GET YOUR TICKET NOW

Join 100s of B2SMB Institute Brands Now

g2crowd
purch
neustar
mono
kabbage
officedeport
docusign
dell
americanexpress
freshlime
smarthustle
georgia pacific
instagram
keap
radius
score
revlocal
zenefit
sprint
usatoday
payfactors
netline
nutshell
insureon
automattic
groupon
constantcontact
zoho
waze
yahoo
h&rblock
buzzboard
salesforce
crossbeam
onsched
urgent.ly
sage
enduranceinternation
quickbooks
alibaba
comcast
alignable
victorylap
aweber
civicnation
aeo
smallbusinessmajority
nimble
womply
godaddy
accenture
smallbizdaily
diymarketers
SmallBusinessTrends
oracle
qualcomm
smallbizlady
berkshire grey
leadspace
rightpercent
shipstation
lendio
demandspring
mastercard
plink
pwc
moz
dataaxle
centerfield
infogroup
inc.
nextiva
spotify
activecampaign
verizon
lisc
trinet
wellsfargo
hartford
wix
Upcity
jobcase
cargo
bluejeans
gs1
falconx
squarestack
audioeye
agendize
business.com
reviewtrackers
duda
taradel
yola
lately
silverlining
openprise
juvo
hootsuite
woocommerce
paychex
kliken
pitneybowes
ipromote
canva
ruby
shopify
sproutsocial
hubspot
indeed
Powr
Rollworks
shoutaboutus
soci
surefirelocal
waitroom
parioventures
marketstar
Laetro
dunbradstreet
cognizant
cisco
B2BSoftware
B2B Software
amalavida
advicelocal
yet
zendesk
shopify
ruby
canva
hootsuite
woocommerce
paychex
sproutsocial
hubspot
indeed
honeybook
angiresize
appleresize
coterie
tomorrow.io
venmo
trello
visa
gofundme
avast
FedEx
miro
apple
ebya
facebook
microsoft
square
greenplaces
paypal
angi
Google

FEATURED SPEAKERS & KEY ATTENDEES

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Saurav Pahadia

Co-Founder

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Tim Peters

WW MD Commercial Sales

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Stephanie Gorski

Global Strategy Lead for Software & Platforms

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Michel Rau

WW GTM Director Product Development

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Amir Blich

CBDO

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Sarah Jordan

CMO

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Jared Turner

CTO

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David Raggio

Dave Raggio

VP & GM

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Christine Telyan

Co-Founder/CEO

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Maciek Szczesniak

CSGO

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Melinda Emerson

President

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Shyon Bose

Generative AI Lead

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Kevin Clark

VP Sales

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Phil Stazzulla

Founder

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Carissa Reiniger

CEO

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Rich DeGuzman

VP Sales

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Brinda Swanson

Head of Corp Development & Partnerships

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Matthew Goddard

Director of AI@Work

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Aviv Goren

CEO

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Stephen Shaw

Director of Community Relations

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Mark Kabana

Founder/CEO

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Mitchell Groves

Partnerships Lead

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Nicole Wood

CEO

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Foram Sheth

Chief Coaching Officer

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Ryan Hughes

VP Business Development

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Christine Lavin

Partnerships Director

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Dan Gliatta

Founder

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Rich Hargrave

VP Sales

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Hayley Null

Manager of Partner Marketing

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Brian Bar

CEO

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Josh Kaisen

Director of Outreach and Education for the Human-Centered AI Institute

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Renato Agrezza

Adjunct Professor

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Dave Walker

Co-Founder

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Our Theme for the 2024 BEST2SMB CONFERENCE

SELLING PRODUCTIVITY:
Helping SMBs Do More with More

The most Senior Members of the B2SMB Institute welcome you to Chicago’s Morton Arboretum to talk Small Business Customers, and what it takes to win their business. We continue the theme of our recent Leaders’ Forum in Sonoma, “The New Sell” to SMBs, but with a special emphasis on Productivity. Simply put: how do we help SMBs do more with more, especially the “more” of our expanding AI-enhanced offerings.

Combining keynotes from Best2SMB Nominees with frequent, small-sided breakouts, we’ll maintain our intimate atmosphere for maximum connectivity between attendees. We’ll make learning easy, from playbooks to case studies, infused with new and unique research, supported by our community’s “shared wisdom.” Get ready to become Best2SMB!

THE B2SMBI LEADERS LEAGUE MEET-UP
DAY 1: OCT 9 AGENDA

9:30 am – 10:30 am

REGISTRATION

10:30 am – 10:35 am

WELCOME

B2SMBI Co-Founder & CEO Dave Walker welcomes all attendees with an overview of our agenda’s format and objectives.


Dave Walker

Dave Walker

10:35 am – 10:40 am

BEST2SMB AWARD

2024 BEST2SMB Brand of the Year Winner Announced!

2024 Brand of the Year Finalists:
Google
Alignable
Quickbooks

10:40 am – 10:50 am

1 BIG THING

We kick-off all of our events with an exercise brought to us in 2019 by Nicole Wood, co-Founder of Ama a Vida: what’s the 1 big thing you hope to take away from your time at this event? A great ice-breaker as we pair off for what’s always a lively – and loud – exchange!


Nicole Wood

Nicole Wood


Foram Sheth

Foram Sheth

10:50 am – 11:00 am

OUR AGENDA: THE NEW SELL

What we began in Sonoma in May, we continue to examine today. Citing a recent survey from Alignable of over 1500 SMBs, Dave Walker lays down the numbers of AI acceptance and perceived value amongst Small Businesses. We tee-up the substance of our entire agenda: “The New Sell” – and the role of AI – in the $500Bil SMB marketplace.


Dave Walker

Dave Walker

11:00 am – 11:15 am

THE SMB PRODUCTIVITY GAP

Newly appointed Chief Growth & Strategy Officer of B2SMBI – and former global VP/GM for SMB/Mid-Market – Maciek “Magic” Szczesniak introduces a deep-dive into the chasm between large and small enterprise productivity. Citing multiple sources of recent SMB research, we dig into the numbers and the inescapable facts of AI “readiness.”


Maciek Szczesniak

Maciek Szczesniak

11:15 am – 11:30 am

ASSESSING SMB READINESS

Long-time research contributor to our events, Stephanie Gorski of Accenture continues our insights into SMB AI “readiness.” For those SMBs falling behind, is the problem software? hardware? brainware? We’ll frame the opportunity of a new sell with a single AI-centric value prop: productivity.


Stephanie Gorski

Stephanie Gorski

11:30 am – 11:50 am

SMB PRODUCTIVITY POWER HOUR: KEYNOTE #1

Mathew Goddard leads the Modern Work and Business Applications Solution and Product Growth Marketing team for Microsoft, sitting in the center of AI’s application in the SMB workplace. He recently wrote: “There is no greater opportunity than empowering SMBs to grow their businesses, enhance efficiency, keep staff engaged and productive, and bolster their digital security—especially in the era of AI.” He’ll lay out Microsoft’s AI value-prop, and lessons learned in bringing AI@Work to market.


Mathew Goddard

Mathew Goddard

11:50 am – 12:10 pm

SMB PRODUCTIVITY POWER HOUR: KEYNOTE #2

2024 Best2SMB Product of the Year Nominee vcita’s CBDO Amir Blich details how AI has become a key piece of the vcita platform. Building on expansive SMB customer feedback surveys, Amir describes what the vcita offering is getting right, and how it is moving forward while bringing a cautious SMB customer forward into the future.


Amir Blich

Amir Blich

12:10 pm – 12:15 pm

BEST2SMB AWARD

2024 BEST2SMB Product of the Year Winner Announced!

2024 Product of the Year Finalists:
vcita
Asana
Monday.com

12:15 pm – 12:35 pm

SMB PRODUCTIVITY POWER HOUR: KEYNOTE #3

How are AI-driven productivity gains actually manifesting in B2SMB products and services? B2SMB veteran Jared Turner talks AI integration at Boostability – how it’s been conceived, built, delivered and improved within a well-established, widely popular SMB app.


Jared Turner

Jared Turner

12:35 pm – 12:40 pm

BEST2SMB AWARD

2024 BEST2SMB Hall of Fame Inductees Announced!

2024 Hall of Fame Finalists:
Square
Microsoft
Netsuite
Shopify
Apple
Paypal

12:40 pm – 1:30 pm

THE 2024 BEST2SMB AWARDS & HALL OF FAME LUNCHEON

We’ll take a break over lunch – and enjoy what’s sure to be a beautiful day in a beautiful setting on the Thornhill patio. Buffet served in the Founder’s Room – but take your seat in a wide variety of Arboretum settings.

1:25 pm – 1:35 pm

AFTERNOON STRETCH & RESET

Local Small Business Owner and Fitness Coach/Author Kelsey Dunbar and team help us reset for the work of the afternoon.


Kelsey Dunbar

Kelsey Dunbar

1:35 pm – 1:55 pm

GOING TO MARKET WITH AI POWER HOUR: KEYNOTE #1

How is the AI-driven value prop marketed to SMB prospects and customers? How are B2SMB brands presenting the tremendous gains possible with AI enhancements? How are GTM strategies and executions overcoming the very real fear SMBs have of yet another “dark tech,” AI? Sarah Jordan is the first of 3 different B2SMB Leaders to offer her real-world learnings.


Sarah Jordan

Sarah Jordan

1:55 pm – 2:15 pm

GOING TO MARKET WITH AI POWER HOUR: KEYNOTE #2

Time to hear from the Customer! We reprise one of our best sessions of Sonoma: a live panel of SMB owners/decision makers on what it takes to win their business. This highly interactive session allows all of us to hear directly, without filters, what moves a SMB to “Yes.”


Shyon Bose

Shyon Bose

2:15 pm – 2:35 pm

GOING TO MARKET WITH AI POWER HOUR: KEYNOTE #3

Aviv Goren is bringing a new AI-Centered offering to SMBs – Roojoom’s “Personal AI” engines drive individual journeys for customer service and for marketing.” Leveraging the high-intelligence/high-touch capabilities of AI, Roojoom’s go-to-market strategy and tactics are lessons worth sharing.


Aviv Goren

Aviv Goren

2:35 pm – 2:55 pm

GOING TO MARKET WITH AI BONUS KEYNOTE

Our Sonoma event audience was wowed by Jordan Ritter: Napster founder, serial entrepreneur, and inventor of the “Ear Whisperer” label for great AI. A very compelling update will be offered by Augment Co-Founder, Saurav Pahadia, who updates on the extraordinary progress the AI-based enterprise has made since May. If you want to see a clear vision of the future, you’ll get it here.


Saurav Pahadia

Saurav Pahadia

2:55 pm – 3:15 pm

PANEL: TEACHING AI TO SMBS

Successful entrepreneurship is now a well-established subject in our best Business Schools. In the course of building curriculums that are impactful to future SMBs, the topic of AI and its application is of course front and center. We’ve assembled a panel of professors from the University of Houston, the University of Washington and other B-schools to describe their coursework in some detail, providing a teachers’ perspective on AI. “Magic” Szczesniak moderates.


Josh Kaisen

Josh Kaisen


Renato Agrella

Renato Agrella


Maciek Szczesniak

Maciek Szczesniak

3:15 pm – 3:25 pm

INTRODUCTION: THE SMALL BUSINESS PRODUCTIVITY EXPO

B2SMBI’s Dave Walker joins our Business School Guests and Magic Szcesniak to introduce our most significant 2025 initiative – an exclusive partnership with major Business Schools around the US. Planned across 12 different campuses throughout the year, B2SMBI will host live events of between 300-500 SMBs each to offer a serious productivity upgrade. This single day event features a morning of SME keynotes and panels, and an afternoon filled with small-sided workshops delivered by Faculty and B2SMBI-Member leads, and facilitated by B-Schools Graduate Students.


Dave Walker

Dave Walker


Maciek Szczesniak

Maciek Szczesniak

3:25 pm – 3:30 pm

BEST2SMB AWARD

2024 BEST2SMB Executive of the Year Winner Announced!

2024 Executive of the Year Finalists:
Carissa Reiniger
Eric Groves
Kush Shrivastava

3:30 pm – 4:00 pm

BREAKOUT #2: SMALL GROUP WALKABOUTS

Our second breakout of the day allows our attendees to compare notes and share objectives coming out of our “New Sell” agenda. We’ve asked Best2SMB event attendees to lead small groups in a “walkabout” discussion on the content presented across the day. What most impressed you? What was applicable to your challenges? What was unrealistic or downright BS? We’ll invite these Small Group Leaders to then join on stage for a panel discussion engaging our whole audience.

4:00 pm – 5:15 pm

SMB PANEL

Time to hear from the Customer! We reprise one of our best sessions of Sonoma: a live panel of SMB owners/decision makers on what it takes to win their business. This highly interactive session allows all of us to hear directly, without filters, what moves a SMB to “Yes.”

5:15 pm – 6:15 pm

LEADERS' LEAGUE RECEPTION

Step outside for a beautiful view of the Morton Arboretum as we celebrate our Day 1 with drinks and nosh. Then join us for our event dinner!

6:30 am – 8:30 pm
Meson Sabika

LEADERS' LEAGUE EVENT DINNER

We cordially invite ALL event attendees to join your peers for an extraordinary dinner at Chicago legend, Meson Sabika. With over 10K 5-star reviews, Meson brings Spain to a restored farmhouse and garden in Naperville. The Tapas menu is served family style, with Sangria flowing freely (as well as an open premium bar), while the warm camaraderie is our network’s super-power. A short and easy 15-minute drive from our Morton Arboretum venue, we hope you join us!

THE B2SMBI PARTNERSHIPS CIRCLE MEET-UP
DAY 2: OCT 10 AGENDA

9:00 am – 10:00 am

PARTNERSHIPS CIRCLE BRUNCH

A good evening demands a great brunch. Join us for omelettes with feta, spinach and sundried tomato, Amish bacon, and the Arboretum’s famous donuts! Coffee served!

10:00 am – 10:20 am

PARTNERING WITH SMB INFLUENCERS

With an SMB following of 3Mil+, Melinda Emerson is an Influencer’s Influence. Her message (and best-selling book) is “Be Your Own Boss,” and she is especially impactful with women entrepreneurs. She’s also worked with a number of Fortune 500 Enterprises who sell at scale to Small Business, assisting in successful marketing, selling and growth initiatives. She gives a primer on how – and why – you should be working with SMB Influencers.


Melinda Emerson

Melinda Emerson

10:20 am – 11:00 am

PARTNERSHIP SPOTLIGHT

New B2SMBI Members and Event Attendees will showcase their offerings in 10-minute overviews with special emphasis on their objectives in 2025 and how fellow B2SMB brands might play a valuable role in driving shared success.
UENI
Vensure
Synup
H&R Block

11:00 am – 11:30 am

PITCH FOR PARTNERS

Back by popular demand: we’ll invite attendees to stand and introduce their company, their partnership opportunities and what they’re looking for. 3-Minute time limit per Pitch!

11:30 am – 11:45 am

WRAP UP & NEXT STEPS

We’ll end Day 2 with summary takeaways and a commitment to meet within 14-days with prospective partners we’ve identified during the time together.

12:00 pm – 1:00 pm

POST-EVENT LUNCH

For those catching late afternoon or evening flights out – and local attendees, too – we’ll gather up for a great deli lunch at Halsted Street Bagel & Deli, just a few minutes from our venue. Join us!

1. The People

Smart. Accomplished. Nice. Our attendees are your people!  Over 70% of B2SMBI event attendees have C-suite/VP titles for business-to-small-business enterprises and advocacy orgs – sans sales people – so this is truly a LEADERS’ event! 

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2. The Agenda

Our highly curated content mixes a dynamic blend of interactive keynotes and small-sided breakouts. We’ll continue what we began in Sonoma – a deep dive into the role AI will play in the SMB ecosystem.

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3. The Networking

We create meaningful, long-lasting connections between the very best B2SMB practitioners. We foster peer-to-peer partnerships that advance enterprise and individual goals.

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4. The Learning

We believe we learn best from our peers. We’ll crowd-source the intel on AI’s application in the SMB marketspace. The latest research, insights and front-line experiences send you away smarter.

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5. The Fun

Funny thing – when you get a bunch of smart, accomplished and nice people together, and mix in a great venue and great food you get a damned good time for all! Come see for yourself!

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BONUS Fall Colors!

While our recent Leaders’ Forum found enchantments in Sonoma, we think the Morton Arboretum in the Fall could be just as magical! Join us!

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DAY 1-
LIVE

Join us LIVE at Chicago’s Morton Arboretum as we connect you and your peers in Business-to-Small-Business Leadership. Powerful keynotes, instructive workshops and panels and as always, lots of opportunities to network will fill the day, capped off with our exclusive 2024 Best2SMB Awards Dinner. Learn from the best on what it takes to be the best!

DAY 2- LIVE/ONLINE

Centered on our Partnerships Circle, we’ll meet live + broadcast virtually with an intense focus on Partnerships. Our format will encourage one-on-one and small group connections to foster co-marketing, co-development and co-growth opportunities between the wide variety of enterprises & offerings that make up the Institute’s 5000+ Member-base.

PRE-CONFERENCE

From our exclusive “warm intros” to fellow Member attendees, to weekly virtual meet-ups of our Partnerships Circle leading up to our event, we make sure you’re prepped for maximum networking, targeted learning and business opportunities found nowhere else.  Join our Private Slack channel now to get connected to your B2SMB peers, resources and more.

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What They Said

“I am so incredibly impressed on who you’ve gathered together to talk about how we better support the SMB community.”

         – Erik Day, SVP/GM – Small Business, Dell 

“You guys are building something super cool and INCREDIBLY valuable.” 

        – Jill Nelson, Founder, Ruby

“The events are first class, from the people, the connections and the take home value.”

        – Sean Cohen, COO, AWeber

What They Said

“Great connections, great networking.”

         – Carrie Jacobson, VP Technology & Services, Office Depot

“There was this great energy in the room and lots of good opportunities to network.”

         – Kelly Thomas Nojaim, VP Partner Development, Microsoft

“I found a lot of value connecting with leaders in the space and learning how different companies are approaching the SMB segment.”

         – Dip Ghuman, Strategic and Product Partnerships, Indeed

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What They Said

“My team and I learned so much from all the folks who are serving SMBs. Overall, truly inspiring.” 

         – Liz Yoon, Partnerships Management, LegalZoom 

“Definitely think you’ve put Lorem on the radar for a lot of important partners – lots of great content from other innovators in the SMB space, too”.

         – Sam Wilcoxon, Founder, Lorem

“It was great to hear the experiences of other Members. We found some immediate points of optimization for our go to market process.”

         – Joanna Knox, BD Lead, Fundbox

2024 Best2SMB Brand of the Year Finalists

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2024 Best2SMB Offering Finalists

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2024 Best2SMB Innovation Finalists

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2024 Best2SMB Leaders' League Finalists

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2024 Best2SMB Hall Of Fame Finalists

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AN EXCLUSIVE HUB FOR B2SMB LEADERS

Our Member Driven Mission:

The B2SMB Institute ensures that B2SMB Professionals – those whose jobs depend on winning, keeping and growing Small Business customers – succeed.

We serve B2SMB leaders, practitioners, brands, enterprises, resources, investors and educators as an exclusive destination for critical information exchange, peer-to-peer networking and specialized skills development.

We champion Small-Business-centric thinking, focusing on what reaches, engages, wins, keeps and grows SMB customers, delivering meaningful insights, important connections and valuable opportunities from a trusted platform.

Finally, we unite B2SMB Leadership as “Stewards of the Small Business ecosystem,” elevating our Members from Sellers to Stakeholders.

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OUR VENUE AMONGST THE TREES

Our Recommendations

For Your Best2SMB Conference Stay

The western Chicago suburbs centered around Naperville are known as The Windy City’s best neighborhoods, well known for its many great places to stay. Trip Advisor has many highly-rated recommendations, but we’ve provided 4 selections that fit different styles and budgets. Stay the weekend to enjoy the fall colors and festivities!


Link to Trip Advisor Naperville

 

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Hotel Arista
2139 City Gate Lane
Naperville, IL 60563
630-579-4100
Hotel Link
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Hotel Indigo – Naperville Riverwalk
120 Water Street
Naperville, Illinois 60540
630-778-9676
Hotel Link
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Hyatt Regency Lisle
1400 Corporetum Dr
Lisle, IL 60532-1294
630-852-1234
*NEAR VENUE*
Hotel Link
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DoubleTree by Hilton Lisle Naperville
3003 Corporate West Drive
Lisle, IL 60532
855-605-031
Hotel Link
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Chicago Marriott Naperville
1801 North Naper Boulevard
Naperville, IL 60563
844-631-0595
Hotel Link
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Embassy Suites Chicago Naperville
1823 Abriter Court
Naperville, IL 60563
855-605-0319
Hotel Link

How to Get to the Morton Arboretum

Located just 25 miles west of Chicago, The Morton Arboretum – 4100 Illinois Route 53 in Lisle, IL 60532 – is just west of Interstate 355 and north of I-88 on Illinois Route 53 (sometimes known as Lincoln Avenue or Lincoln Highway). 

Westbound I-88: Exit north onto Route 53. Proceed north ½ mile to the entrance on the right. 

Eastbound I-88: Follow signs onto southbound I-355 and exit immediately to westbound Ogden Avenue (Route 34). Continue west on Ogden Avenue to Route 53 north. Proceed north one mile to the entrance.

I-355: Follow signs and exit onto westbound I-88. Exit north onto Route 53; Proceed north ½ mile to the entrance.

By Rideshare

Rideshare users (Uber, Lyft, etc.) may be dropped off and picked up at the Thornhill Education Center. When requesting a rideshare pick-up, instruct the driver to inform the gatehouse attendant that they are picking up a guest and to meet at the Thornhill entrance drive area on the West Side. Drivers will be asked to show their pick-up request to the attendant and will be directed to the location.  

By Train

The Arboretum is two miles from the Metra train station in Lisle (Burlington Northern Santa Fe, BNSF line). Arranging a ride service to and from the station is recommended. 

Parking

Parking is free at the Arboretum. Visitors will find 33 parking lots along the roads winding through the Arboretum. Parking Lot 1 (P1) and Parking Lot 21 (P21) are used the most.

P21 is located at our venue facility, the Thornhill Education Center. This lot is a short walk to the main building, housing the Founder’s Room, Fragrance Garden, and Thornhill Shelter. P21 also features four free electric vehicle charging stations.

Rideshare users (Uber, Lyft, etc.) may be dropped off and picked up in the Visitor Center drop-off circle drive. When requesting a rideshare pick-up, instruct the driver to inform the gatehouse attendant that they are picking up a guest and to meet at the Visitor Center drop-off circle drive. They will be asked to show the pick-up request to the attendant and will be directed to the location. If you are attending an event at Thornhill Education Center, drivers may be directed to pick up in the Thornhill entrance drive area on the West Side.

Please visit the Accessibility page for information on how to navigate the Arboretum with special needs.

Please see the interactive map to locate your parking preference on our grounds.

 

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Hayley Null

Manager Partner Marketing

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Renee Pizarro

Founder

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Josh Kaisen

Director of Outreach and Education for the Human-Centered AI Institute

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Renato Agrella

Adjunct Professor

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Maciek Szczesniak

CSGO

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Dave Walker

Co-Founder

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We Are Business-to-Small Business
If your job depends on winning, keeping, and growing SMB customers at scale, we invite you to join thousands of your B2SMB peers who count on the Institute for critical information, actionable insights, and the skills needed to succeed.
Get In Touch
902 South Randall Road Suite 309
St. Charles, IL 60174
info@b2smbi.com
Join Our Growing Network
With over 3000 Members and growing, the Institute provides a network of Leaders exclusively focused on our unique $500Bil marketplace, providing opportunities to partner, share, learn, and ultimately help millions of SMBs by helping our Member-brands.

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