There is no doubt the customer support space has changed over the last decade. With advancements in mobile technology, communicating with customers is easier than ever before. For B2B customer support teams, the amount of communication has led to more and more data, helping support teams create personalized experiences at every touchpoint.

Read more here: https://customerthink.com/six-b2b-customer-support-trends-for-2020-and-beyond/