If you’ve been paying attention – and we know you have – there are macro-trends that took shape in 2018 and are now very much influencing the Business-to-Small-Business ecosystem. During this Playbooks19 Online recorded session, Jill Nelson of Ruby Receptionists and Joe Malcoun of Nutshell, members of our B2SMB Institute Leaders’ League, addressed the first five of our Top 10. Watch the Playbooks19 session now!