During the lockdown, CallRail data showed phone calls decreased because many businesses had to close temporarily or pause operations to implement safety measures. However, as SMBs started reopening in late spring and early summer, we saw call volume and durations rise – revealing that consumers were interested in doing business again.

Read more here: https://www.searchenginejournal.com/callrail-smbs-call-data-rebound-covid-19/382952/