Despite the value of customer success teams, not all B2B enterprises know how to structure customer success roles within their company. However, by asking the right questions and thinking critically about what kinds of support customers need, you can shape your CS team into one that retains hard-won customers while helping them reach their goals and derive value.

Read more here: https://www.business2community.com/b2b-marketing/customer-success-roles-within-a-b2b-enterprise-02275773