A Qualtrics study of 500 customer experience and product experience leaders identified the top priorities and key factors they believe will be critical to business growth in 2021.

Read more here: https://www.forbes.com/sites/sap/2020/11/09/2021-sentiment-new-b2b-tech-study-reveals-6-key-insights-from-customer-and-product-experience-leaders/?sh=6ce0ec443220